You made things incredibly easy as well… I dealt with a couple of agencies before I picked up the phone to you and the promised e-mails never arrived or the phone calls never came, so thank you for being able to back up everything that’s there on the website.
L has slotted in so perfectly that it feels like he’s been part of the household and family for as long as I’ve worked there. We’re lucky to have found him, so thank you for your help in that.