Clare, I am delighted that you have set up your own business and joined the “entrepreneur club”. Those of us who have domestic staff, face many challenges not only in the recruitment of suitable persons, but also ensuring that the work environment we create is “adjusted” to meet the needs of both ourselves and the staff we recruit. Having recruited the staff, you very kindly worked through their induction period by consulting both with the staff and ourselves to ensure that we were aligned. As performance issues arise you have always been helpful and willing to repeat the exercise. Thanks for your efforts to enable both parties meet these challenges.